Domestic Shipping:

WE OFFER FREE SHIPPING ANYWHERE IN INDIA FOR ORDER VALUES MORE THAN Rs 3000. Please allow 1-3 working days for your order to be dispatched. Normally orders are placed before 1 pm on a business day, we aim to ship the same day, providing card security checks are complete, the payment received and stock availability is confirmed. Orders placed after 1 pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

International Shipping:

International shipping charges are mentioned on our website. Shipping charges and transit time will vary, depending on the location. All international packages are shipped via DHL / FedEx/India Post. All transit times are Monday to Saturday. International delivery cannot be guaranteed within a time frame due to customs.

For some shipments delivered outside India, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed.

International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged.

If your email is in a language other than English, it will be auto-translated. So, if there is any change in Shipping Address, it should be mentioned.

Tracking:

e-mail containing your package tracking information will be sent after shipment. Please mail us at sriganesam@gmail.com if you have any questions.

Cancellation of Order by User

Cancellation of order within 6 hours without penalty, except the 4% Bank Charges

After placing an order, customers can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario

In case we receive a cancellation email and till that time the order has already been "processed" by us, the order cannot be canceled. Sri Ganesam has the complete right to decide whether an order should be canceled or not. Also, the customer agrees not to dispute the decision made by Sri Ganesam and accepts Sri Ganesam decision regarding the cancellation.

Cancellation of Order by Sri Ganesam

Sri Ganesam reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Sri Ganesam for re-delivery shall be claimed from the User.

Replacement/ Return Policy by Sri Ganesam

In 7 days except the following:
1. Products perishable in nature
2. Gift Certificates
3. Items that have been used or opened
4. An item not returned in the condition it was received.
5. Any item received by us in a damaged condition.
6. Items sourced or delivered outside India.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Our Return Policy:

• Replacement requests must be made within 7 days of purchase and must not be part of the above list. Replacement requests are not entertained for Sale priced items
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all three attempts, due to the recipient not being available / premises locked, etc., the customer shall still be charged for the order.

Refund Policy by Sri Ganesam

Cases of goods unavailability or service problem:

• If the item sent for replacement is not available, we will try to give you the best possible alternatives, but in the end choice of customer will be final
• If the order is confirmed by us and the order is not able to ship the product on time, then we give refunds to the customer if the customer demands
• 100% refund will be given if the product is not available or the vendor is not able to ship the products
• For courier products, If the delivery address is outside the service area, then only a 100% refund will be given

Cases of customers demanding refunds:

• Refund will be 90% of Order Cost, in case of customer don't want suitable and available replacement of product
• In express-orders, only 90% refund will be given, If the delivery address is outside the service area